Refund policy

Return & Refund Policy

Thank you for shopping with Orkavin.

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must:

Be unworn, unused, and unwashed.
Have all original tags attached.
Be returned in its original packaging.
Be accompanied by the receipt or proof of purchase.

To request a return, please contact us at orkavin25@gmail.com.

Returns should be sent to:

[Insert Return Address]

Please do not send any items back without contacting us first. Unauthorized returns will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at orkavin25@gmail.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

Worn, used, or washed clothing.
Items without their original tags.
Customized or personalized products.
Sale or clearance items.
Gift cards.

If you have any questions about whether your item is eligible for a return, please contact us before sending it back.

Exchanges

If you would like a different size or color, please request a return for the original item. Once your return is approved, you can place a new order for the desired item.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund within 15 business days after approval, please contact us at orkavin25@gmail.com.